Professional, Compassionate, Experienced
Resources for Filing Grievances
Pathways of Life Recovery Services is committed to ensuring that all clients are treated with dignity and respect. If you have a concern or complaint about the services you received, you are encouraged to submit a complaint.
All complaints will be reviewed promptly and fairly. A designated Client Representative will respond within 30 days.
Please Include the Following Information
- Your Full Name (optional)
- Date of the Incident or Concern
- Time of the Incident or Concern if known
- Detailed Description of the Complaint:
- What occurred?
- When and where did it happen?
- Who was involved, if known?
- How this issue has impacted you
- What outcome or resolution you are seeking?
- Your Contact Information (if you would like to receive a response)
What to Expect
Your complaint will be received by a trained staff member and forwarded to the Clinical Director and Client Representative.
A response will be provided within 30 calendar days (if contact information has been provided) of receiving the complaint.
A copy of the complaint resolution process is available upon request.
Need Assistance?
If you require help submitting your complaint, please contact any staff member or reach out to the Client Representative at the contact information provided above.
Submission Instructions
Complaints may be submitted by email or phone:
[email protected] | 303-953-3928
Additional Resources
Colorado Behavioral Health Administration: 303-866-7191, Submit a Complaint, Behavioral Health Administration
Colorado Department of Regulatory Agencies Division of Professions and Occupations: For complaints about licensed professionals or individuals pursuing professional licensure with the State of Colorado. More information.
Colorado Behavioral Health Ombudsman: For concerns about insurance coverage. 303-866-2789, Colorado Behavioral Health Ombudsman Website